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Smart And Fast Fixes For Your Business, Part 2 – Answer Fewer Calls And Help More Customers
If you’re anything like me, you’re bothered (maybe even offended) by retail businesses answering the phone instead of helping patrons. We’ve all…
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Small Businesses: Stop Hiring High Paid Sales People!
So your startup or small business is ready to take off and you need to hire salespeople. As the owner, there…
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Setting Sales Appointments With Numbers Isn’t Necessarily a Shallow Tactic
It’s true that numbers don’t always win. In fact, sometimes they can serve more reason to doubt or create more disappointment in…
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Sales reps – how to bring value by saying “no”
At dinner last night, a friend who had the good fortune of being at Woodstock relayed a story shared by Arlo Guthrie.…
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Why Is It So Difficult to Get Funding for Customer Experience Change?
If you are reading this post you are likely well aware of customer experience’s capacity to improve your company’s performance. You are…
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Delight Your Customers by Being Effortless, Not Over the Top.
When it comes to customer support, it’s easy to get distracted by flashy stunts aimed at “delighting” your customers. However, focusing on…
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