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4 Tips for Building a Better Support Portal (#1: Think Like Your Customers)

4 Tips for Building a Better Support Portal (#1: Think Like Your Customers)

Posted by By Radhika Sivadi July 13, 2015
In the newly-published 2015 U.S. Multichannel Customer Service Report from Microsoft Dynamics CRM and Parature, from Microsoft, 92% of consumers surveyed said they now expect brands and organizations to offer…
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Are You Really Customer-Centric?  Or Is It Just Talk?

Are You Really Customer-Centric? Or Is It Just Talk?

Posted by By Radhika Sivadi July 13, 2015
It seems every company wants to show just how customer-centric it is these days. It’s increasingly common to hear PR machines toss around phrases such as, “We value our customers,”…
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3 Sales Tips for Taking Back Your Time

3 Sales Tips for Taking Back Your Time

Posted by By Radhika Sivadi July 10, 2015
As sales professionals, we’re most valuable when we’re working out of our pipeline, uncovering new opportunities and trying to work bigger deals. That’s why it’s so shocking that 64% of…
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3 Ways to Use Data Science to Improve Company Sales

3 Ways to Use Data Science to Improve Company Sales

Posted by By Radhika Sivadi July 10, 2015
Data science is one of the biggest trends in business. For many teams, however, the concept remains a black box. Positioned at the intersection of engineering and statistics, we often…
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The Secret Of Customer Relationshop Management For Small Businesses

The Secret Of Customer Relationshop Management For Small Businesses

Posted by By Radhika Sivadi July 10, 2015
Small service businesses such as plumbers, IT consultants, and beauty salon owners account for the majority of U.S. small businesses — and for these entrepreneurs, customer relationships are what it’s…
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Three Items That Spell Success In A Sales Resume

Three Items That Spell Success In A Sales Resume

Posted by By Radhika Sivadi July 9, 2015
When it comes to hiring in the world of sales, hiring managers want to see a resume that outlines a track record of success. While factors like the ability to…
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