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Would Your Brand Win The Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring…
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How To Handle Angry Customers With Ease
“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make…
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When’s The Last Time You Visited A Customer?
One of the most fun things I get to do is spend time with sales people calling on customers. There’s something about…
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The Secret to High Rate of Customer Retention
It took me a few years to realize that happiness is based on one’s ability to manage expectations. We experience happiness when…
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Bon Appétit: Serving Up Social Customer Service
How did you decide what you were going to eat for lunch today? Maybe you’re feeling health conscious, and you made your…
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Getting Sales Coaching Right – Don’t Do Too Little, Too Late
Sales Coaching Sales leadership talks about it all the time. Sales consultants advocate it and sales managers say they would like to…
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