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Commissions Drive Bad Sales Behaviors And Screws The Customer
I’ve been at the periphery of a number of discussions about commissions and sales. Usually, they are very polarized discussions, with people…
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The Most Abused Customer is the Sold Customer
Customer Service Strategy Years ago, when I was just starting to speak and consult on customer service, my friend Dr. Larry Baker…
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3 Sales Content Tips for 2015
The new year is always a good time to look back at your successes and missed opportunities from the previous year. What…
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3 Ways to Find Value in Unhappy Customers
While most business managers know that customer feedback is one of the most valuable pieces of data to build a successful company,…
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The Long Tail Of Sales Leads
It’s time to do a quick marketing self-evaluation: Take a look at your sales leads from the past six months. How many…
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3 Ways You Can Re-engage Your Customers Through Email Content
The first few months of the year are usually considered a bit of a depressing time. It’s dark, cold and gloomy outside,…
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